Get Your Questions Answered!
How often will you ship?
With a membership, we ship out a new box on June 1st, September 1st, December 1st, and March 1st.
I signed up in the middle of a season, when will I get my box?
If we have not sold out of our current box for that season, we will ship that box out to you immediately. If we have sold out, your first box will ship at the beginning of the upcoming season.
Do you really donate a portion of your profits?
Yes ma'am! At the end of each quarter we will take a look at our books and donate to the featured charity (we're pretty serious about our mission!).
Oh, snap! One of my products was damaged during shipping!
Don't sweat it! Shoot us an email at Lydia@changeco.us within 48 hours of receiving your item and we will make it right! :)
How do you choose a product?
We spend quite a bit of time researching each company/organization that we partner with. We only include products in your box that are of the highest quality and only feature companies that are making a profound change in the world. Likewise, each charity that is chosen to receive a portion of our profits is vetted to ensure that you are making the most impact with your purchase!
Can I make a gift purchase?
Totally! The Change Co. box makes the perfect gift for the socially conscious woman in your life. Simply checkout with a one time purchase, make sure to enter their information in the shipping area, yours in the billing and we will get it to their doorstep. You are such a great gifter! (Leave us a comment with the occasion and we will even drop a note!)
I need to cancel my membership. Can I?
Yes, you can! Feel free to cancel or pause your membership at any time. No hard feelings. Simply log into your account and make your selection. We'll miss you, though! Due to the 10% discount, if you cancel an annual membership the cancellation will take effect at the end of your year.
Can I get a refund?
Due to the discounts off of retail value of the items in the Change Co. box, we do not offer refunds. If you receive a damaged product, please email firstname.lastname@example.org within 48 hours of receiving your item.